![]() are covered by a paid contract that is in addition to your hosting fees. ![]() Support for questions related to the Drupal application, your site content, search, optimizing site access, etc. Paid support: Cornell customers are required to purchase Acquia support for their cloud environment.You can perform these duties yourself or hire another group, such as Custom Development (IWS). Site design and development: You are responsible for all design and development, and for meeting Cornell standards such as web accessibility.(Single-server clients can purchase the Remote Administration service or hire these services.) Cornell single-server clients are responsible for updates and patches to the Drupal core code and to installed modules. Designed for agility and power, Acquia Cloud provides the tools and services that enable you to build and manage digital solutions at scale. Drupal application and modules: Cornell multi-server clients receive the Acquia Remote Administration service, which includes Drupal core code updates, as well as updates and patches to installed modules.Environment: Acquia is a hosting company. ![]() You'll need both technical and web design skills. What Skills do I Need to Work with an Acquia Drupal Site? The contract includes preferred pricing for: This allows you to pay only for the resources you need.Cornell has contracted with Acquia, a cloud-based hosting company, to offer Drupal hosting. As a result, we often prevent customers from having to upsize. Furthermore, when resource usage rises, our experts investigate why instead of immediately throwing more hardware at the problem. Cloud IDE isn’t available for subscribers with specific regulatory or compliance requirements. If you don’t have an Account Manager, contact Acquia Sales. Our Operations team will scale your resources up to meet predictable and unpredictable traffic spikes for any period of time, and then return resources back to normal levels when traffic subsides. Cloud IDE is available as an add-on feature for Cloud Platform subscriptions by contacting your Account Manager. ![]() Acquia Cloud also offers automatic nightly and on-demand backups and restores. "Low" urgency issues, which do not impact business operations in any significant way and have little or no time sensitivity, have a maximum initial response time of one business day.Įnterprise customers achieve high availability by using multiple availability zones in one region with redundant servers serving each layer of the technology stack: extra web servers operating round-robin, including reserve capacity in the second availability zone a fully redundant file system in the second availability zone that is constantly syncing master-master replication for database pairs multiple dedicated Memcache servers and a secondary load balancer in a redundant environment. "Medium" urgency issues (Customer’s system is operating and the issue’s impact on Customer’s business operations is moderate to low a workaround or alternative is available) have a maximum 4 hour initial response time during business hours. "High" urgency issues (Customer’s production system is operating but the issue is disrupting Customer’s business operations a workaround is not suitable for sustained operations) have a 2 hour maximum initial response time during business hours. "Critical" issues where the customer's production system is inoperative, production operations are several impacted, or involving a critical security issue have a 1 hour, 24x7 initial response time. Cloud Platform Plus, Cloud Platform Premium, and Cloud Platform Elite: If your application needs any of the following memory limits on the Acquia Cloud Classic. Response times to tickets are based on the level of urgency. Support Levels: Starter, Basic, Business, Premium, EliteĬustomer may contact Acquia Support Services by submitting tickets or by phone. Through Drupal Cloud, Acquia offers various products that enable developers and marketers to create an engaging, unified user experience in all. Acquia provides standard technical support, advisory hours, a technical account manager and enablement services. ![]()
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