To enable the integration, you need to connect to one or more mail servers. The certificate for your mail server is added to YouTrack. In the Import Trusted Certificate dialog, enter a name for the certificate.Ĭlick the Choose file button and select the certificate file from your local directory. crt extensions.įrom the Administration menu, select Server Settings > SSL Certificates.Ĭlick the Import trusted certificate button. To enable a secure connection between YouTrack and your mail server:Įxport the certificate and public key for your mail server as a DER-encoded file. If the certificate for your mail server is self-signed, you need to import the certificate and public key to establish a secure connection. You should be able to connect to your mail server without importing its SSL certificate. If your mail server has a valid certificate that is signed by a well-known certificate authority (CA), the public key and certificate are already stored in the web browser. Before you can add your hosted server to YouTrack, you may need to import its SSL certificate. Your mail server may require that you establish a secure connection over SSL. For security, YouTrack connects to a mail server over STARTTLS whenever it is available. Mail servers that use unsecured protocols like IMAP and POP3 may have an extension that enables opportunistic TLS. Import Trusted Certificates from Your Mail Server To learn more about the syntax for writing a cron expression, please refer to the cron trigger tutorial. If you specify a shorter custom interval, messages are still fetched from the mail service every 10 minutes.įor IMAP mailboxes, the shortest possible interval is 2 minutes. The shortest possible interval for YouTrack Cloud instances that are connected to a POP3 mailbox is 10 minutes. For example, to pull fresh data every 45 minutes, every day, use the following expression: To specify another time interval, select Custom and enter a cron expression. Requires permissions: Low-level Admin Writeįrom the Administration menu, select Integrations > Mailbox Integration.įrom the System-wide polling frequency menu, select a pre-configured time interval. To specify an interval for retrieving email messages: The same schedule is applied to all mail services that are integrated with the YouTrack server. The schedule is not set independently for multiple mail services. You can change the schedule to a predefined interval or specify a custom interval with a cron expression. YouTrack retrieves email messages from the specified mail services according to a schedule. Set the System-wide Polling Frequency for Connected Mailboxes Import the trusted certificates for your mail server into YouTrack. Set the system-wide polling frequency for connected mailboxes. This procedure requires the following steps: To process incoming email messages in YouTrack, you must first enable and configure the Mailbox integration. To learn how to set up a connection to a mail service for delivering standard update notifications from YouTrack, see Notifications. The settings you encounter on the Mailbox Integration page are completely unrelated to the configuration that is used to deliver email notifications from YouTrack. To learn more about this setup, see Mailbox Integrations with Standard Issue Tracking Projects. These rules are configured directly in the Mailbox Integration settings. In a standard project for issue tracking, the integration transforms incoming messages into issues and comments according to the rules that are configured for the connected mail service. To learn more about this setup, see Email. In helpdesk projects, a mailbox integration is used as the basis for processing customer requests in an email channel. The settings and basic behavior vary based on the type of YouTrack project where the integration is enabled. Comments posted to tickets and issues in YouTrack are delivered through the mail server as replies to the original email message. Once this connection has been established, you can configure additional settings that transform incoming email messages into tickets, issues, and comments in YouTrack. The Mailbox Integration lets you set up a connection between YouTrack and a mail server.
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